Dear customer

Thank you for shopping with Saidaliyaonline. We take pride in offering high-quality products. Your satisfaction is our top priority, and we strive to provide an exceptional shopping experience. Please read our return and refund policy carefully before making a purchase. By placing an order, you agree to the following terms and conditions regarding returns and refunds.

General Return Policy

Due to the nature of our products, we maintain strict policies regarding returns to ensure hygiene, safety, and product integrity. Returns are permitted only under rare and exceptional circumstances, and eligibility is determined solely at our discretion. We strongly encourage customers to review all product descriptions, ingredient lists, and usage instructions before purchasing, as all sales are considered final.

Eligibility for Returns

Returns will only be accepted under the following limited conditions:

1. Severely Damaged Items – If your product arrives in a condition that is completely unusable due to extreme damage sustained during transit, you must notify us within 24 hours of delivery with photographic evidence and an unboxing video.
2. Incorrect Item Sent – If you receive a product different from what you ordered, you must provide clear images and proof of order discrepancy within 48 hours of delivery.
3. Manufacturer Defect – If a product has a significant defect affecting its primary function (such as a broken pump or leaking container), you must report the issue within 24 hours of receipt.

All return requests are subject to approval. If approved, the item must be returned unopened, unused, and in its original packaging, including all seals, labels, and accessories. Failure to meet these conditions will result in denial of the return request.

Non-Returnable Items

To maintain health and safety standards, we do not accept returns in the following cases:

• Any product that has been opened, used, or tampered with in any way.
• Products that have been exposed to heat, humidity, or improper storage conditions.
• Any item purchased on sale, with a discount, or as part of a promotional bundle.
• Minor packaging damage that does not affect the product’s usability.
• Subjective concerns such as dislike of texture, scent, or effectiveness (results may vary based on individual skin and hair types).

Return Process

If your return request is approved, you will receive detailed instructions on how to proceed. Customers are responsible for all return shipping costs, including tracking and insurance. Failure to use an approved shipping method may result in lost packages, for which we bear no responsibility. Upon receiving the returned item, our team will conduct a thorough inspection. If the item does not meet the required conditions, the return will be rejected, and no refund will be issued.

Refunds and Store Credit

If a return is successfully processed, you may be eligible for one of the following resolutions, at our sole discretion:

• Store Credit Only – No cash or card refunds will be issued. Approved returns will receive store credit for future purchases, valid for 30 days from the date of issue.
• Partial Refunds – If a refund is granted, it will be subject to deductions, including a 30% restocking fee and non-refundable shipping costs.
• Processing Time – Refunds (if applicable) will be processed within 21 business days after return approval. Store credits may take up to 14 business days to reflect in your account.

Cancellations & Order Modifications

All orders are final once placed. Due to our fast processing times, we cannot accommodate order cancellations, modifications, or address changes after submission. Please double-check all details before completing your purchase.

Lost or Stolen Packages

We are not responsible for lost, stolen, or misplaced packages once marked as “Delivered” by the carrier. If your package is lost in transit, you must file a claim directly with the shipping provider. Any reshipments will require additional payment.

Chargeback and Dispute Policy

Filing a chargeback or payment dispute without prior contact is considered fraudulent activity. We reserve the right to ban customers who engage in such actions and to provide transaction details as evidence in dispute resolution processes.

Customer Conduct & Abuse Policy

We have a zero-tolerance policy for any form of abuse, harassment, threats, or fraudulent behavior directed towards our company, employees, or customer support team during the return process. If a customer engages in any harmful activity, including but not limited to verbal abuse, excessive chargeback claims, or fraudulent return requests, we reserve the right to immediately terminate the return process, ban the customer from future purchases, and block all further communication. Any pending refunds or store credits will be canceled, and no further assistance will be provided.

By making a purchase, you acknowledge and agree to these terms. If you have any questions or require assistance, please contact our support team at any platform we have. We appreciate your understanding and support of our policies designed to maintain product safety and quality standards.